Refund Policy

Cancellations and Refunds

  • Treatments/procedures are not transferable to other individuals
  • We require at least 24 hours’ notice to be given for any appointment cancellation
  • If you cancel within 24 hours of your appointment or do not attend a booked appointment, we reserve the right to retain your deposit
  • Refunds will be provided where required in accordance with the Australian Consumer Law. We want you to be a satisfied client so if our service or product is faulty it may either be replaced or refunded. We don’t refund for a change of mind.
  • In order for us to provide you with great service, it is fundamental that you provide all information requested in completing consent forms or advising us of any factors that may affect your treatments. You also need to have realistic expectations of the results of treatment. We encourage you to work with your Dermal Specialist on what you can achieve with your treatment.


SDL Pathways 

  • If you commit to a pathway you will save an amount according to the installment schedule. There is no refund on pathway installments and they are not transferable to other individuals
  • You have the right to request a pause of your pathway for 24 months in which time your pathway will remain on hold for you until you are ready to commence 
  • 24 hours notice is required for any appointment cancellations while in a pathway. If you cancel an appointment within 24 hours or do not attend the appointment, the treatment will be forfeited.
  • You agree to these terms by purchasing a pathway at Sydney Dermal Lounge.


Online Booking Deposits 

  • 24 hours notice is required for any online booked appointment cancellations. If you cancel an online booking appointment within 48 hours or do not attend the appointment, the deposit will be forfeited. 
  • Refunds will be provided where required in accordance with the Australian Consumer Law. We want you to be a satisfied client so if our service or product is faulty it may either be replaced or refunded.
  • Should you pay an online booking deposit and then change your mind you may request a refund with the notice of 48 hours prior to the booking day and time.


Volume loss, enlarged pores, sun damage, and a general loss of elasticity can all affect your skin’s appearance. Very few treatments can address them all without the need for downtime. Until now. HydraFacial MD® is a gentle, non-invasive treatment consisting of multiple steps, combining cleansing, exfoliating, and hydration to reverse the visible effects of skin aging. It is also capable of producing a deep rejuvenating effect.

The treatment includes hydradermabrasion, a chemical peel, pain-free extraction, and deep hydration. During treatment, the skin receives peptides and antioxidants, which produce a natural glow and ongoing skin benefits.

Who is it suitable for?

The HYDRAFACIAL is suitable for all skin types and tones. It can be performed not only on the face but on the hands, back, buttocks or arms to assist with skin concerns all over the body. This treatment covers a wide range of concerns including:

  • Decongesting skin from impurities (pimples, blackheads, whiteheads & more)
  • Reducing appearance of fine lines and wrinkles
  • Reducing pigmentation
  • Protecting and hydrating the skin with antioxidants
  • Evening out uneven skin textures
  • Reduce the appearance of scarring
  • Assisting with tightening the skin






45 – 60 Minutes


One of the main advantages of a HYDRAFCIAL in achieving your skincare goals is that it allows you to have beautifully nourished skin without any downtime. This is irrespective of where the HYDRAFCIAL is performed. No down time, instantly smooth and glowy skin.

What is involved?

The HYDRAFACIAL procedure is a three-step process. The first step involves a deep pore cleanse and exfoliation. The second step includes the extraction of impurities using a vortex-fusion tip. In the third step, the skin is infused with antioxidants and hyaluronic acid, with nutrients absorbing into the skin resulting in a fresher look.


Treatment reduces fine lines and wrinkles, increases firmness, evens tone, texture, and brown spots, as well as reducing enlarged pores. Its many benefits include a more hydrated, bright, plump, and clear complexion. Plus, it can also improve signs of aging.

Skin Conditions it targets

  • Wrinkles and fine lines
  • Uneven skin tone
  • Hyperpigmentation
  • Enlarged Pores
  • Loose Skin
  • Dry Skin

How many sessions?

On repeat. The HYDRAFACIAL can be completed regularly every 3-6 weeks.

After Care

Use recommended skin care to uphold your result. Your dermal specialist will base this on your skin diagnostic results and skin goals.